Careers

Visitor Services Operations Associate

The Kentucky Historical Society is seeking an Operations Associate to fulfill our mission and help colleagues across the organization succeed. The position plays an integral part in the Visitor Services and Facilities teams. The Operations Associate is cross-trained to serve in all KHS guest services areas, with KHS rentals and special events, as well as some general service needs.  

Essential Duties and Responsibilities: 

• Work with Visitor Services to man frontline positions 
• Sell tickets, merchandise, and memberships at museum reception desks, collect payments by accepting cash, check, or charge payments from customers, and make change for cash customers 
• Assist with set-up and clean-up of events and rentals in various facilities within the Kentucky Historical Society 
• Aid with event operations and tech troubleshooting 
• Ensure event spaces and equipment are clean and orderly 
• Provide positive customer experience with fair, friendly, and courteous service 
• Provide quality experiences for the Kentucky History Center and Museums visitors 
• Escort and observe KHS contractors and vendors 
• Assist various departments with moving equipment, objects, and supplies across the KHS campus 
• Other duties as assigned  

Qualifications: 

• Education/Experience: High school diploma or G.E.D. and one (1) year of experience in customer service, retail, or clerical duties. 
• Communication: Ability to work with the Visitors Services team and Facilities, as well as independently, on several projects concurrently, and must enjoy working with the public. 
• Computer/Other Skills: Basic computer skills, including internet, word processing, spreadsheets, and email. Point-of-sale Altru database system experience is a plus. Must be able to answer, transfer, and operate a multi-line phone system and return calls to guests promptly. Must be able to run a point-of-sale system, process credit card payments, and successfully balance a cash drawer by counting cash at the beginning and end of a work shift.
• Special Requirements: This position works a schedule of Tuesday through Saturday from 9:00 am – 5:00 pm with a 30-minute lunch. This position must be able to work occasionally on weeknights, Mondays, or holidays to provide for the needs of KHS. Saturdays and holidays that KHS is open are REQUIRED. Hours are subject to change. 

Working Conditions: 

• Work Environment:  This position shall work across the Kentucky History Center and Museums at the reception desks and in the gift store on a needed basis. Occasionally, this position will work with rental equipment. 
• Physical Demands: Will be required to move tables, chairs, and carts of supplies frequently. May be required to lift or move carts of materials and gift store products. Must be able to sit or stand for long periods and walk several blocks across our campus. May occasionally ascend/descend a stepladder for placement/removal for various tasks. 

Equal Opportunity Employer/Veterans/Disabled 

THIS POSITION IS THROUGH ADECCO. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy. The Company will consider qualified applicants with arrest and conviction records, subject to federal contractor requirements and/or security clearance requirements. 

Pay Details: $12.50 per hour 

Call 502-875-0195 to apply!

The Kentucky Historical Society (KHS), formed in 1836, is an agency in Kentucky’s Tourism, Arts, and Heritage Cabinet. The KHS campus has three sites in historic downtown Frankfort: The Old State Capitol; the Kentucky Military History Museum; and the Thomas D. Clark Center for Kentucky History serving as KHS headquarters with a signature museum, exhibits, library, research facilities, object and archival collections, museum store, and more. KHS is a Smithsonian Affiliate and has American Alliance of Museums accreditation. To learn more about the Kentucky Historical Society, please visit https://history.ky.gov.

Join the dynamic team at the Kentucky Historical Society as a Visitor Services Associate, where your passion for history will come to life! This role is essential to our mission, supporting your colleagues and helping create unforgettable experiences for our visitors. As the first point of contact for members and guests at the Kentucky History Center and Museums, you'll play a pivotal role in showcasing our state's rich heritage.

Imagine yourself at the heart of the action, where every day brings new opportunities to engage with history enthusiasts and curious explorers alike. You will be cross-trained to work across all areas of guest services, from the 1792 Gift Store to the reception desks at our three sites: the Kentucky History Center, the Old State Capitol, and the Kentucky Military History Museum. Plus, you'll assist with rentals and special events that make history come alive for everyone who walks through our doors. This is an opportunity to connect people with Kentucky's vibrant history while working in a collaborative and inspiring environment.

Key Responsibilities:

• Greet and process customer service admissions at museum reception desks and customer sales at 1792 Gift Store.
• Answer agency telephone and direct calls to appropriate KHS staff.
• Assist with special or rental events setups.
• Provide information/directions to guests/customers to the Kentucky History Center and Museums on meeting locations, museums, and restroom locations.
• Work as a team member of the Visitors Services Team to assist other teams at KHS and quality experiences for the guests/customers of the Kentucky History Center and Museums.

Click here to read the complete position description.

Preferred Skills and Abilities:

• Basic computer skills in internet, word processing, spreadsheets, and email use. Point of Sale database system experience is a plus.
• Must be able to answer, transfer, and operate a multi-line phone system and promptly return calls to guests.
• Must be able to run a point-of-sale system and process credit card payments.
• Must enjoy working with the public and school groups/children.
• Excellent communication skills
• Ability to work with a team and independently
• Excellent customer service skills

Qualifications:

Education: – High school diploma or G.E.D. and

Experience: Training, or Skills: One (1) year experience in customer service, retail, or clerical duties.

Working Conditions:

Work Environment: This position shall work at reception desks at the Kentucky History Center and Museums or in the gift store on a rotating basis.

Physical Demands: Must be able to lift materials of up to 25 pounds and move carts of materials and gift store products. Must be able to stand for long periods. May occasionally ascend/descend stepladder for placement/removal of gift store sales products. Must be able to maintain consistent movement between KHS campus sites, all within a .25-mile radius in downtown Frankfort, Kentucky.

Work Schedule: This is a full-time position of 37.5 hours per week with a Tuesday through Saturday. The position must be able to work occasional weeknights, Mondays, or holidays to meet KHS's programming and service needs for its guests/customers. 

This position reports to the Visitor Services Manager. This is an unclassified (non-merit) position pursuant to KRS 18A.115(1)(u). The annual salary for this position is $26,052.00 with a 5% increase following the successful completion of a probationary period. Benefits include health and life insurance, optional dental and vision insurance, vacation and sick leave, holiday pay, retirement, and optional deferred compensation plans.

Interested applicants should submit a cover letter and current resume via email to khshr@ky.gov. No telephone calls are accepted. The deadline for submissions is March 15, 2026. Late and incomplete applications will not be considered.

KHS is an agency of the Tourism, Arts, and Heritage Cabinet of the Commonwealth of Kentucky. KHS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, sexual orientation, gender identity or expression, ancestry, age, pregnancy or related medical condition, marital or familial status, disability, veteran status, political affiliation, or genetic information in accordance with state and federal law.