Careers

Adecco is currently looking for a Visitor Services Associate. The Visitor Services Associate will work to fulfill the Kentucky Historical Society's mission and help colleagues throughout the organization succeed. The position plays an integral part on the Visitor Services team. The Visitors Services Associate serves as an initial point of contact with members of the Society and visitors of the Kentucky History Center and Museums. This position is cross-trained to serve in all KHS guest services areas – the 1792 Gift Store, admission desks at The Thomas D. Clark Center for Kentucky History, the Kentucky Old State Capitol, and the Kentucky Military History Museum, and with KHS rentals and special events.

Essential Duties and Responsibilities:

• Greet visitors
• Sell tickets, merchandise, and memberships at museum reception desks, collect payments by accepting cash, check, or charge payments from customers, and make change for cash customers
• Balance cash drawer by counting cash at the beginning and end of a work shift
• Merchandise sales at 1792 Gift Store
• Answer telephone and direct calls to appropriate KHS staff
• Assist with special or rental events setups
• Provide information/directions to visitors of the Kentucky History Center and Museums on meeting locations, museums, and restroom locations
• Work as a member of the Visitors Services Team alongside other KHS teams to provide quality experiences for the Kentucky History Center and Museums visitors
• Provide a positive customer experience with fair, friendly, and courteous service

Qualifications:

Education/Experience: High school diploma or G.E.D. and one (1) year experience in customer service, retail, or clerical duties.

Communication: Ability to work with the Visitors Services team but also independently on several projects concurrently and must enjoy working with the general public and school groups/children.             

Computer/Other Skills: Basic computer skills, including internet, word processing, spreadsheets, and email. Point of Sale Altru database system experience a plus. Must be able to answer, transfer, and operate a multi-line phone system and return calls to guests promptly. Must be able to run a point-of-sale system, process credit card payments, and successfully balance cash drawer by counting cash at the beginning and end of a work shift.

Special Requirements: This is a part-time position with a work schedule of Tuesday through Saturday from 10:00 am – 5:00 pm with a 30-minute lunch. This position must be able to work occasional weeknight, Mondays, or holidays to provide for the needs of KHS. Saturdays and holidays that KHS is open are REQUIRED. Hours are subject to change.

Working Conditions:

• Work Environment:  This position shall work at reception desks at the Kentucky History Center and Museums or in the gift store on a rotating basis
• Physical Demands:  May be required to lift or move carts of materials and gift store products. Must be able to sit or stand for long periods. May occasionally ascend/descend stepladder for placement/removal of gift store sales products.

Competencies/Behavior Dimensions:

• Passion for Kentucky history: Passion for the KHS mission and core values: service, discovery, excellence, authenticity, stewardship. Possess the ability to communicate this passion to others.
• Service Focus:  We value our role in serving the public and work to ensure those services are exemplary.
• Discovery:  We value dialogue, discussion, education and scholarship. We value an organizational culture of discovery that inspires, engages and motivates learners of all ages.
• Excellence:  We value continuous improvement with the goal of excellence. To that end, we place high value on adhering to and shaping professional standards.
• Authenticity: We value integrity, legitimacy, and the power of the authentic. We therefore value research, collections and programs backed by fact.
• Stewardship:  We understand that stewardship is all about what you do with your resources and how you do it. As a result, we value the proper stewardship of Kentucky's historical assets, KHS financial and human resources, and the KHS mission.
• Be inclusive: Give opportunity to the history of all people. Encourage them to share their history and make it broadly accessible
• Be Innovative:  Create new ways to ignite the public's curiosity about history. Maximize the latest appropriate resources to implement them.
• Be Bold:  Don't be afraid to address controversial issues. Don't be afraid to take risks to accomplish organizational goals.
• Be Relevant: Identify the issues that matter today. Demonstrate how history can play a key role in their resolution.
• Embrace Diversity: Commitment to inclusiveness and empowerment. Demonstrates respect, equity and empathy for a diverse community.
• Professional Development: Actively participate in agency-approved internal and external professional development events, as needed or directed by the supervisor.

Equal Opportunity Employer/Veterans/Disabled

THIS POSITION IS THROUGH ADECCO. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

Pay Details: $12.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Click here to apply!

Join the dynamic team at the Kentucky Historical Society as a Visitor Services Associate, where your passion for history will come to life! This role is essential to our mission, supporting your colleagues and helping create unforgettable experiences for our visitors. As the first point of contact for members and guests at the Kentucky History Center and Museums, you'll play a pivotal role in showcasing our state's rich heritage.

Imagine yourself at the heart of the action, where every day brings new opportunities to engage with history enthusiasts and curious explorers alike. You will be cross-trained to work across all areas of guest services, from the 1792 Gift Store to the reception desks at our three sites: the Kentucky History Center, the Old State Capitol, and the Kentucky Military History Museum. Plus, you'll assist with rentals and special events that make history come alive for everyone who walks through our doors. This is an opportunity to connect people with Kentucky's vibrant history while working in a collaborative and inspiring environment.

The Kentucky Historical Society:

The Kentucky Historical Society (KHS), formed in 1836, is an agency in Kentucky’s Tourism, Arts, and Heritage Cabinet.  The KHS campus has three sites in historic downtown Frankfort:  The Old State Capitol; the Kentucky Military History Museum; and the Thomas D. Clark Center for Kentucky History serving as KHS headquarters with a signature museum, exhibits, library, research facilities, object and archival collections, museum store, and more.  KHS is a Smithsonian Affiliate and has American Alliance of Museums accreditation.

To learn more about the Kentucky Historical Society, please visit https://history.ky.gov.

Key Responsibilities:

• Greet and process customer service admissions at museum reception desks and customer sales at 1792 Gift Store.
• Answer agency telephone and direct calls to appropriate KHS staff.
• Assist with special or rental events setups.
• Provide information/directions to guests/customers to the Kentucky History Center and Museums on meeting locations, museums, and restroom locations.
• Work as a team member of the Visitors Services Team to assist other teams at KHS and quality experiences for the guests/customers of the Kentucky History Center and Museums.

To see the full position description, click here.

Qualifications:

Education/Experience – High school diploma or G.E.D. and one (1) year experience in customer service, retail, or clerical duties.

Communication - Ability to work with the Visitor Services team but also independently on several projects concurrently and must enjoy working with the public and school groups/children.

Computer/Other Skills – Basic computer skills in internet, word processing, spreadsheets, and email use. Point of Sale database system experience is a plus. Must be able to answer, transfer, and operate a multi-line phone system and promptly return calls to guests. Must be able to run a point-of-sale system and process credit card payments.

Working Conditions:

Work Environment:  This position shall work at reception desks at the Kentucky History Center and Museums or in the gift store on a rotating basis.

Physical Demands:  Must be able to lift materials of up to 25 pounds and move carts of materials and gift store products. Must be able to stand for long periods. May occasionally ascend/descend stepladder for placement/removal of gift store sales products. Must be able to maintain consistent movement between KHS campus sites, all within a .25-mile radius in downtown Frankfort, Kentucky.

Work Schedule:  This is a full-time position of 37.5 hours per week with a Tuesday through Saturday. The position must be able to work occasional weeknights, Mondays, or holidays to meet KHS's programming and service needs for its guests/customers.

This position reports to the Visitor Services Manager.  This is an unclassified (non-merit) position pursuant to KRS 18A.115(1)(u).  The annual salary for this position is $26,052.00 with a 5% increase following the successful completion of a probationary period.  Benefits include health and life insurance, optional dental and vision insurance, vacation and sick leave, holiday pay, retirement, and optional deferred compensation plans.

Interested applicants should submit a cover letter and current resume via email to khshr@ky.gov. No telephone calls are accepted.  The deadline for submissions is April 2, 2025.  Late and incomplete applications will not be considered. 

KHS is an agency of the Tourism, Arts, and Heritage Cabinet of the Commonwealth of Kentucky. KHS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, sexual orientation, gender identity or expression, ancestry, age, pregnancy or related medical condition, marital or familial status, disability, veteran status, political affiliation, or genetic information in accordance with state and federal law.